Our Vision: Excellence in health care
Our Mission: Ballarat Health Services’ primary role is to deliver quality care to the communities we serve by providing safe, accessible and integrated health services resulting in positive experiences and outcomes.
Our Core Values: Compassion, Integrity, Excellence, Collaboration, Accountability
Fair and caring to all those we come into contact with, even during difficult times. We treat others as we would expect to be treated.
Behaving in accordance with our professional, ethical and legislative requirements. Using our resources responsibly and transparently, we are honest and trustworthy. We uphold the dignity and rights of ourselves, residents, relatives, carers, colleagues and members of the community. We value the people we work with and their work.
Striving to attain the highest standards of service delivery and clinical practice. We achieve this by acknowledging, recognizing and promoting innovation, participating in conscious learning, development, training and research. We come to work to make a difference.
Involving staff and service providers both internally and externally in decision making, sharing our knowledge and experiences to build a better health system. Together we work in partnership with our residents, their families, carers and our colleagues.
Understanding our role in providing a safe environment for staff, residents, visitors and members of the community. We take personal responsibility to maintain the necessary skills and competencies to perform our roles and encourage others to do the same. If we make mistakes, we support each other to correct them and be open in order to learn and prevent their recurrence.